Encore spa attendant professional#

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.Handle guestsвЂ™ questions and concerns professionally and courteously.Maintain complete confidentiality in all guest matters in accordance with company policy.

Encore spa attendant professional#

Maintain eye contact when addressing external and internal guests develop professional and personalized relationship with regular guests.Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.Answer the phone promptly and use the guestвЂ™s name throughout the phone conversation operate phone system accurately and efficiently.Utilize spa computers with skill and proficiency document guest information in electronic record as directed.Review guest appointment/schedules as needed.Ensures adequate stock of supplies and equipment inform management when stock is low.Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.Provide orientation tour, explaining spa amenities offered and answering guestsвЂ™ questions.Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.Be on time for shift and maintain consistent, regular attendance record.They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service.